HuaSu Service Introduction
1. "7*24 hour telephone response.
2. on-site settlement, within 4 hours to reach the service site.
3. if the equipment failure can not be resolved, our company provides free standby machines, to ensure the normal operation of customer service.
4. customer first, complete all services according to user's requirements.
Details of Conventional Service Methods
NO | Code | Content | Level |
|---|
1 | A | Remote technical support services
1. Abnormal correspondence in the use of object system
2. Answer questions in the process
When the hardware equipment fails, the agent updates the important security patch updates to the original factory | Regular service
Working day 4 hours response |
2 | B | Visit regularly
1. Regularly check the health status of the system and issue a report | Value-added services
Three months |
3 | C | Failure and performance monitoring
1. Configure performance monitoring for the object system
2, object system in poor health, the host resources nervous, abnormal configuration changes, disk failure, the system to a specified service (and SMS), E-mail information service engineers identify faults or abnormal, after analyzing the initiative door-to-door service | Value-added services
Working day 4 hours response |
4 | D | Emergency on-site service
1. Technical engineers respond to customer requests | Value-added services
7×24×4 response |
5 | E | Cold standby service for hardware equipment
1. When the customer's existing service level fails to respond to some emergency breakdowns, we provide other corresponding functional equipment for emergency standby service, and ensure the normal operation of the network | Value-added services
7×24×4 response |
